Salesforce Certified Administrator Study Guide (2026)

Salesforce Certified Administrator Study Guide 2026 – Pass on Your First Attempt

This Salesforce Certified Administrator study guide covers all exam domains, key concepts, and real exam-style scenarios to help you pass on your first attempt. Learn what topics matter most, avoid common mistakes, and follow a structured plan based on the official exam blueprint.

Edureify AI helps you identify your strengths and weak areas using real exam-style questions, detailed explanations, and domain-level analysis. Get a personalized study plan, track your progress, and focus only on what will improve your Salesforce Certified Administrator exam score.

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What should you study for the Salesforce Certified Administrator exam?

To pass the Salesforce Certified Administrator certification exam, you should focus on:

  • Configuration and Setup: Covers initial org configuration, company settings, UI customisation, and standard/custom field management.
  • Object Manager and Lightning App Builder: Covers page layouts, Lightning app builder, apps, and tab management.
  • Sales and Marketing Applications: Covers core CRM objects: Leads, Opportunities, Campaigns, and the lead conversion process.
  • Service and Support Applications: Covers Service Cloud: Cases, Queues, Escalation Rules, and Entitlements.
  • Productivity and Collaboration: Covers Chatter, activity management, and app integrations for productivity.
  • Data and Analytics Management: Covers reports, dashboards, data import/export, and data quality management.
  • Workflow/Process Automation: Covers Flow Builder, approval processes, and declarative automation tools.

The exam tests your ability to apply concepts in real scenarios, not just memorize definitions.

Salesforce Certified Administrator Exam Syllabus and Topics

The Salesforce Certified Administrator exam is divided into 7 domains. Each domain tests specific skills and contributes to your overall score.

Configuration and Setup

Covers initial org configuration, company settings, UI customisation, and standard/custom field management.

20%
Weight
13
Questions
200
Marks

Company and Org Configuration

  • Company settings: fiscal year, default locale, currency, and business hours
  • User interface settings: enhanced list views, inline editing, and quick actions
  • Sandbox types: Developer, Developer Pro, Partial Copy, Full — differences and use cases
  • AppExchange: installing and managing managed packages
  • Release and change management: sandboxes, change sets, and deployment

Fields and Objects

  • Standard vs custom objects and the limits on each
  • Standard field types vs custom field types: Text, Number, Formula, Roll-Up Summary, Lookup, Master-Detail
  • Formula fields: syntax, cross-object formulas, and common functions
  • Roll-Up Summary fields: SUM, COUNT, MIN, MAX and Master-Detail requirement
  • Field history tracking and field-level help
  • Record types: purpose, page layout assignment, and picklist value subsets

Object Manager and Lightning App Builder

Covers page layouts, Lightning app builder, apps, and tab management.

20%
Weight
13
Questions
200
Marks

Page Layouts and Record Pages

  • Page layout editor: sections, fields, buttons, related lists
  • Lightning record pages: components, dynamic forms, and visibility rules
  • Assigning page layouts to profiles and record types
  • Dynamic forms: field visibility based on field values or profiles
  • Related lists and related list settings

Lightning Apps and Navigation

  • Lightning App Builder: creating and customising apps
  • App types: standard, console, and custom apps
  • Navigation items: tabs, object pages, and Visualforce tabs
  • Utility bar and app settings for different user profiles

Sales and Marketing Applications

Covers core CRM objects: Leads, Opportunities, Campaigns, and the lead conversion process.

12%
Weight
8
Questions
120
Marks

Leads and Opportunities

  • Lead conversion: what happens to Activities, Notes, and related records
  • Lead assignment rules: criteria-based routing
  • Opportunity stages, probability, and forecast categories
  • Opportunity teams and opportunity splits
  • Account and Contact hierarchies: Account hierarchy and Person Accounts

Campaigns and Activities

  • Campaign hierarchy and campaign member status
  • Activity management: Tasks, Events, and Email integration
  • Chatter: collaboration, feeds, and group types
  • Product and price books: standard price book, custom price books

Service and Support Applications

Covers Service Cloud: Cases, Queues, Escalation Rules, and Entitlements.

11%
Weight
7
Questions
110
Marks

Cases and Case Management

  • Case assignment rules: routing cases to queues or users
  • Escalation rules: time-based escalation and re-assignment
  • Case queues vs case assignment — when each is used
  • Web-to-Case and Email-to-Case setup
  • Entitlements and service contracts: SLA enforcement

Knowledge and Service Console

  • Salesforce Knowledge: articles, data categories, and approval processes
  • Service Console: multi-tab interface for agents
  • Macros: automating repetitive service actions
  • Omni-Channel: routing work items to available agents

Productivity and Collaboration

Covers Chatter, activity management, and app integrations for productivity.

7%
Weight
4
Questions
70
Marks

Collaboration Features

  • Chatter groups: public, private, and unlisted
  • File storage: Salesforce Files vs attachments
  • Email integration: Outlook and Gmail integrations
  • Mobile app and Salesforce Mobile configuration

Data and Analytics Management

Covers reports, dashboards, data import/export, and data quality management.

14%
Weight
9
Questions
140
Marks

Reports

  • Report types: tabular, summary, matrix, joined
  • Report builder: groupings, filters, bucket fields, and cross-filters
  • Conditional highlighting and summary formulas in reports
  • Scheduling reports and subscribing to report notifications
  • Report folders and sharing permissions

Dashboards

  • Dashboard components: chart, gauge, metric, table, Visualforce
  • Dynamic dashboards: each user sees their own data
  • Dashboard running user: who the data is filtered for
  • Dashboard folders and sharing settings
  • Subscribing to dashboard refresh notifications

Import and Export

  • Data Import Wizard: supported objects, limits, and duplicate handling
  • Data Loader: insert, update, upsert, delete, export
  • Mass transfer and mass delete tools
  • Duplicate management: matching rules and duplicate rules

Workflow/Process Automation

Covers Flow Builder, approval processes, and declarative automation tools.

16%
Weight
10
Questions
160
Marks

Flow Builder

  • Flow types: Screen Flow, Record-Triggered Flow, Schedule-Triggered Flow, Autolaunched Flow
  • Flow elements: Assignment, Decision, Loop, Get Records, Create Records, Update Records, Delete Records
  • Subflows and reusable components
  • Flow debugging and testing before activation
  • Migrating from Workflow Rules and Process Builder to Flow

Approval Processes

  • Approval process components: entry criteria, approver selection, actions
  • Initial submission actions, approval actions, rejection actions, final actions
  • Multi-step approval processes and delegated approvers
  • Approval emails and the Approval History related list
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Learning Progress

Configuration and Setup 85%
Object Manager and Lightning App Builder 92%

Practice Test Scores

95%
Latest Score
Above passing threshold

Frequently Asked Questions