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ServiceNow Certified Application Developer Syllabus

Designing and Creating Applications

Covers application scoping, data modeling, table design, forms, lists, views, and UI configuration on the ServiceNow platform.

30%
Weight
18
Questions
18
Marks

Application Scoping

  • Scoped vs global applications
  • Application scope naming conventions
  • Scope access controls
  • Cross-scope scripting restrictions

Data Modeling

  • Table creation and inheritance
  • Field types and properties
  • Dictionary entries and overrides
  • Relationships and reference fields
  • Many-to-many relationships (M2M tables)

User Interface Design

  • Form design and layout (Form Designer)
  • List configuration
  • Views and view rules
  • UI Policies and UI Actions
  • Formatters and annotations

Application Navigation

  • Modules and application menus
  • Roles and access to navigation
  • Application navigator configuration

Application Development: Scripting

Covers client-side and server-side scripting including GlideRecord, GlideAjax, Client Scripts, Business Rules, and Script Includes.

27%
Weight
16
Questions
16
Marks

Business Rules

  • Business Rule types (before, after, async, display)
  • GlideRecord API (query, insert, update, delete)
  • Conditions and script fields
  • Business Rule best practices

Script Includes

  • Creating and calling Script Includes
  • Class-based vs function-based Script Includes
  • GlideAjax for client-to-server communication

Scheduled Jobs and Background Scripts

  • Scheduled Script Execution
  • Fix scripts
  • Background scripts for testing

Client Scripts

  • onLoad, onChange, onSubmit, onCellEdit client scripts
  • g_form API
  • DOM manipulation best practices
  • Avoiding client script pitfalls

UI Scripts and UI Pages

  • UI Scripts for global functions
  • UI Pages with Jelly scripting
  • AngularJS widgets vs UI Pages

Application Automation and Notifications

Covers Flow Designer, Workflow (legacy), notifications, and events for automating business processes on the Now Platform.

18%
Weight
11
Questions
11
Marks

Flow Designer

  • Creating flows, subflows, and actions
  • Triggers (record-based, schedule, inbound email)
  • Flow logic and conditions
  • Action types (Create Record, Update Record, Ask for Approval, etc.)
  • Integration Hub actions

Workflow Editor (Legacy)

  • Workflow activities
  • Transitions and conditions
  • Workflow versions and checkpoints

Notifications and Events

  • Email notifications configuration
  • Event creation and registration
  • Notification conditions and recipients

Testing and Debugging

Covers the Automated Test Framework (ATF), application debugging techniques, and performance best practices.

13%
Weight
8
Questions
8
Marks

Automated Test Framework (ATF)

  • Creating test suites and test cases
  • ATF test steps
  • Parameterized tests
  • Running tests and reviewing results

Debugging

  • JavaScript Debugger
  • gs.log() and gs.info() usage
  • Session debug tools
  • Script trace and field watcher

Deploying Applications

Covers deployment using Update Sets, application publishing to the ServiceNow Store, and instance migration strategies.

12%
Weight
7
Questions
7
Marks

Update Sets

  • Creating and managing Update Sets
  • Merging Update Sets
  • Retrieving and previewing Update Sets
  • Resolving conflicts on commit

Application Publishing

  • Publishing to the ServiceNow App Store
  • Application versioning
  • Dependency management

Instance Strategy

  • Development → Test → Production pipeline
  • Delegated development
  • Application access control in production

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  • Spaced repetition system
  • Progress tracking

Timed Exams

Simulate real exam conditions with timed practice tests

  • Exam-like environment
  • Time management skills

Practice Tests

Comprehensive question bank with detailed explanations

  • Latest exam patterns
  • Detailed solutions

Mind Maps

Visual learning tools to connect and remember concepts

  • Interactive diagrams
  • Topic relationships

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  • Topic-wise performance analysis
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Learning Progress

Designing and Creating Applications 85%
Application Development: Scripting 92%

Practice Test Scores

95%
Latest Score
Above passing threshold

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