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Salesforce Certified Slack Administrator (Slack-Admn-201) Syllabus

Fundamentals

Slack features, access levels, admin and owner roles and plan selection.

18%
Weight
11
Questions
18
Marks

Features and Plans

  • Choosing features to meet requirements
  • Free, Pro, Business+ and Enterprise Grid plans
  • When each Slack plan is appropriate
  • Huddles, canvases and lists

Roles and Access Levels

  • Primary Owner, Owner and Admin responsibilities
  • Org Owners and Org Admins on Enterprise Grid
  • Member, multi-channel and single-channel guest levels
  • Assigning the correct access level

User Lifecycle Management

Provisioning, authentication, permissions and deactivation of members and guests.

13%
Weight
8
Questions
13
Marks

Provisioning and Authentication

  • SAML single sign-on
  • SCIM provisioning vs. just-in-time provisioning
  • Identity provider (IdP) groups
  • Authentication options by plan

Access and Deactivation

  • Onboarding users to workspaces and channels
  • Guest and Slack Connect user access
  • User groups and permissions
  • Deactivating accounts correctly
  • Assigning admin roles and permissions

Workspace and Org Management

Managing channels, cross-workspace access and Slack Connect.

17%
Weight
10
Questions
17
Marks

Channel Management

  • Public vs. private channels
  • Channel management tools and permissions
  • Default channels
  • Multi-workspace (cross-workspace) channels

Org and Workspace Settings

  • Workspace vs. org-level settings
  • Managing user access across multiple workspaces
  • Enabling features for all members
  • Slack Connect channel configuration

App and AI Administration and Automations

Implementing Slack AI, managing app approvals and evaluating app scopes and automations.

20%
Weight
12
Questions
20
Marks

Slack AI

  • Enabling Slack AI features
  • AI summaries and search answers
  • Agentforce in Slack
  • AI access controls

App Management

  • App directory and app approval workflows
  • Restricting app installation
  • Evaluating OAuth scopes against security policy
  • Custom and internal apps

Automations

  • Workflow Builder
  • Workflow permissions and management
  • Connector steps and triggers
  • Automation governance

Governance, Security and Compliance

Security policies, retention, PII, Enterprise Grid monitoring and moderation.

22%
Weight
13
Questions
22
Marks

Security Policies

  • Session management and two-factor authentication
  • Enterprise Key Management
  • Information barriers
  • Approved devices and session duration

Compliance and Data Protection

  • Message and file retention policies
  • Legal holds and eDiscovery
  • Data loss prevention (DLP) for PII
  • Audit Logs API on Enterprise Grid

Org Governance and Moderation

  • When to migrate a workspace to Enterprise Grid
  • Tracking security concerns in Enterprise Grid
  • Moderating code-of-conduct violations
  • Message activity and admin controls

Enabling Slack Success: Analytics and Adoption

Monitoring adoption, gathering feedback and building champion networks.

10%
Weight
6
Questions
10
Marks

Analytics

  • Workspace and org analytics dashboards
  • Active member metrics
  • Channel analytics
  • Identifying adoption challenges

Adoption Programs

  • Collecting user feedback
  • Aligning workflows with business unit needs
  • Building a champion network
  • Change management for rollouts

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Hi! I'm your AI Tutor. Let's create a personalized study plan for your Salesforce Certified Slack Administrator (Slack-Admn-201) certification.

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  • Interactive diagrams
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Learning Progress

Fundamentals 85%
User Lifecycle Management 92%

Practice Test Scores

95%
Latest Score
Above passing threshold

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