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ServiceNow Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF) Syllabus

Configuration

Configuring the CMDB class model, identification rules and multisource CMDB.

15%
Weight
12
Questions
15
Marks

CI Classes

  • CI Class Manager
  • Class hierarchy and attribute inheritance
  • Principal classes
  • Dependent and independent CI relationships

Identification and Multisource

  • Identification rules and identifier entries
  • Identification and Reconciliation Engine (IRE) overview
  • CMDB 360 / Multisource CMDB
  • Data source precedence

Ingest

Populating the CMDB through Discovery, Service Graph Connectors, IntegrationHub ETL and imports.

19%
Weight
14
Questions
19
Marks

Ingestion Methods

  • ServiceNow Discovery
  • Service Graph Connectors
  • IntegrationHub ETL
  • Import sets and transform maps
  • Manual CI creation

IRE Processing

  • Identification of incoming CIs
  • Reconciliation rules and precedence
  • Duplicate CI prevention
  • Choosing the ingestion method for a data source

Govern

Keeping the CMDB trustworthy with health scoring, Data Manager policies, attestation and lifecycle.

35%
Weight
26
Questions
35
Marks

CMDB Health

  • Completeness, compliance and correctness KPIs
  • CMDB Health dashboard and scorecards
  • Health rules and audits
  • De-duplication tasks and remediation

Data Manager

  • Data Manager policies
  • Attestation policies
  • Retirement, archive and delete policies
  • CI lifecycle stage and status mapping

Ownership and Workspace

  • CMDB Workspace
  • CI ownership and managed-by groups
  • Governance roles and responsibilities
  • Principal class governance

Insight

Querying, visualizing and demonstrating value from CMDB data.

20%
Weight
15
Questions
20
Marks

Query and Visualization

  • CMDB Query Builder
  • Unified Map
  • Dependency views and impact analysis
  • CMDB Workspace insights

Dashboards and Value

  • CMDB and CSDM Data Foundations Dashboard
  • Measuring CMDB business value
  • Reporting on CMDB data quality
  • Using CMDB data in ITSM processes

CSDM Fundamentals

Using CSDM as the prescriptive framework for classifying services and placing CIs.

11%
Weight
8
Questions
11
Marks

CSDM Framework

  • Purpose of CSDM as a prescriptive framework
  • CSDM domains (Foundation, Design, Build, Manage Technical Services, Sell/Consume)
  • CSDM implementation stages
  • CSDM 5 changes

Service Modeling

  • Business services and business service offerings
  • Technical services and technical service offerings
  • Business applications vs. application services
  • Service instances and dynamic CI groups

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Learning Progress

Configuration 85%
Ingest 92%

Practice Test Scores

95%
Latest Score
Above passing threshold

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