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Salesforce Certified Agentforce Specialist (AI-201) Syllabus

Prompt Engineering

Designing, securing and running Prompt Builder templates with appropriate grounding and Trust Layer controls.

20%

Weight

Questions

Marks

Prompt Builder Fit and Template Types

When Prompt Builder meets a business requirement
Field generation templates
Flex templates
Sales email and record summary templates
Creating, activating and invoking templates

Grounding and Prompt Design

Grounding with record merge fields
Grounding with Flow and Apex
Grounding with Data 360 retrievers
Prompt-writing best practices
Testing prompt responses in the builder

Trust, Access and Model Control

Access controls and permission sets for prompt templates
Einstein Trust Layer data masking
Zero data retention and toxicity detection
Audit trail and feedback data
Restricting access to specific models

Data 360 Fundamentals

Using Data 360 and the Agentforce Data Library to ground agents in enterprise data.

20%

Weight

Questions

Marks

Agentforce Data Library

Purpose of an Agentforce Data Library
Knowledge articles and uploaded files as sources
Automatically created search indexes and retrievers
Data Library considerations and limits

Chunking, Indexing and Retrievers

Unstructured data ingestion in Data 360
Chunking strategies
Vector, keyword and hybrid search indexes
Default vs. custom retrievers
Using retrievers in prompt templates and agent actions

AI Agents

Building agents with topics, actions, Agent Script and hybrid reasoning and connecting them to channels securely.

35%

Weight

Questions

Marks

How Agents Work and Agent Script

Atlas Reasoning Engine and agent planning
Building blocks of Agent Script
Hybrid reasoning in Canvas and Script View
Deterministic behavior with filters and variables
Template expressions in agent instructions

Topics and Actions

Standard vs. custom topics
Topic classification descriptions and scope
Standard actions
Custom actions with Flow, Apex and prompt templates
Writing agent instructions

Agent Types, Channels and Security

Employee agents vs. Service agents
Connecting agents to Experience Cloud, email and voice
Agentforce in Slack
Agent user and running security context
When to use the Agent API

Testing, Deployment, and Maintenance

Testing agents in Testing Center and moving agents and templates from sandbox to production.

10%

Weight

Questions

Marks

Testing Center

Creating test cases and batch tests
AI-generated test utterances
How Testing Center evaluations score topics, actions and responses
Interpreting test results

Deployment

Deploying agents from sandbox to production
Deploying prompt templates between orgs
Metadata and change set considerations
Activating and versioning agents

Governance and Observability

Managing, monitoring and optimizing agents after go-live.

10%

Weight

Questions

Marks

Agent Management and Monitoring

Agent activation and lifecycle management
Event logs and session tracing
Monitoring agent conversations
Feedback and audit data

Analytics and Optimization

Agentforce analytics dashboards
Agent optimization insights
Identifying failing topics and actions
Iterating instructions based on analytics

Multi-Agent Orchestration

Deciding when multi-agent architectures fit and how open protocols connect agents.

Weight

Questions

Marks

Multi-Agent Design

When a multi-agent architecture improves scalability
Control and orchestration trade-offs
Agent-to-agent handoff patterns
Single-agent vs. multi-agent scenarios

Open Protocols

Model Context Protocol (MCP) purpose
Agent2Agent (A2A) protocol purpose
Connecting external tools and agents
Interoperability considerations

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I need help understanding Prompt Engineering

Smart Flash Cards

AI-generated flash cards that adapt to your learning progress

Spaced repetition system
Progress tracking

Timed Exams

Simulate real exam conditions with timed practice tests

Exam-like environment
Time management skills

Practice Tests

Comprehensive question bank with detailed explanations

Latest exam patterns
Detailed solutions

Mind Maps

Visual learning tools to connect and remember concepts

Interactive diagrams
Topic relationships

Track Your Progress

Get detailed insights into your learning journey with our advanced analytics

Topic-wise performance analysis
Real-time progress tracking
Weak area identification

Learning Progress

Prompt Engineering 85%

Data 360 Fundamentals 92%

Practice Test Scores

95%

Latest Score

Above passing threshold

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