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Designing service rep and customer experiences that meet security and compliance needs.
Contact center metrics, KPIs and business challenges.
Consulting engagements, deployment, training and data migration.
Designing Knowledge for agents and self-service.
Designing channels and AI agents for customer service.
Designing case processes from creation to closure, including SLAs and automation.
Reports and dashboards for service stakeholders.
Core Service Cloud integrations and CTI.
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95% pass rate with our comprehensive preparation system.
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