MB-240 study guide · 2026

The 6 MB-240 domains, explained

6 domains and 21 official functional groups. Manage work orders and customer assets carries the most weight at 25–30%. Each guide explains what the domain covers, how its questions are framed and where candidates lose marks.

Start with Domain 2 See all domains
Questions
Not published (Microsoft associate exams typically 40–60, varies)
Time
100 minutes (not confirmed on the retired exam page)
Passing score
700 / 1000
Outline
MB-240 study guide, skills measured as of 18 September 2025 (final version; exam retired 30 June 2026)

Exam blueprint

Bar widths follow the official weights, scaled to fit the bar. Weight ranges are drawn at their midpoint.

  1. 1 20–25%
  2. 2 25–30%
  3. 3 15–20%
  4. 4 5–10%
  5. 5 5–10%
  6. 6 5–10%
  1. 1 Configure field service applications
  2. 2 Manage work orders and customer assets
  3. 3 Schedule and dispatch work orders
  4. 4 Manage the Field Service mobile app
  5. 5 Manage inventory and purchasing by using the built-in inventory management system
  6. 6 Implement Microsoft Power Platform

All 6 domains

21 official functional groups 72–94 hrs suggested study

  1. Domain 01 20–25%

    Configure field service applications

    The setup layer of Dynamics 365 Field Service: security roles, territories, characteristics, product and service pricing, bookable resources, crews and pools, and the Remote Assist, Guides and portal integrations.

    Inside this domain

    • Configure core Field Service components
    • Configure product and service pricing
    • Configure bookable resources
    • Configure scheduling of multiple resources
    • and 1 more functional groups

    Watch for Territory as security

    Functional groups
    5
    Questions est.
    10–13
    Study time est.
    18–24 hrs
  2. Domain 02 25–30%

    Manage work orders and customer assets

    The heaviest MB-240 area: work order types and statuses, incident types, agreements that generate recurring work and invoices, inspections, and the customer assets and functional locations that service history attaches to.

    Inside this domain

    • Configure the work order lifecycle
    • Create and manage work orders
    • Manage incidents
    • Create and manage agreements
    • and 2 more functional groups

    Watch for Custom system status

    Functional groups
    6
    Questions est.
    12–15
    Study time est.
    20–26 hrs
  3. Domain 03 15–20%

    Schedule and dispatch work orders

    How dispatchers turn requirements into bookings: the schedule board and its views, the schedule assistant and its filters, fulfillment preferences, multi-day work, and enabling Universal Resource Scheduling for other tables.

    Inside this domain

    • Manage scheduling options
    • Configure, customize, and manage schedule boards
    • Configure the schedule assistant
    • Configure Universal Resource Scheduling

    Watch for Map provider at fault

    Functional groups
    4
    Questions est.
    7–10
    Study time est.
    14–18 hrs
  4. Domain 04 5–10%

    Manage the Field Service mobile app

    The technician's side of Field Service: completing bookings, tasks, inspections and time entry on the mobile app, and configuring security, forms, offline profiles, location tracking, notifications, barcodes and service reports.

    Inside this domain

    • Deliver work orders by using the mobile app
    • Set up the mobile app

    Watch for Security role for offline data

    Functional groups
    2
    Questions est.
    3–5
    Study time est.
    8–10 hrs
  5. Domain 05 5–10%

    Manage inventory and purchasing by using the built-in inventory management system

    The built-in Field Service inventory system: warehouses including technician trucks, product inventory, adjustments, transfers and inventory journals, plus purchase orders, receipts, returns to the warehouse and returns to the vendor.

    Inside this domain

    • Manage inventory and warehouses
    • Manage purchasing and product returns

    Watch for Two adjustments for a move

    Functional groups
    2
    Questions est.
    3–5
    Study time est.
    6–8 hrs
  6. Domain 06 5–10%

    Implement Microsoft Power Platform

    Extending Field Service with Power Platform: model-driven forms, views and navigation, task-specific canvas apps and custom pages, embedding apps in Field Service, and Power Automate cloud flows that automate service processes.

    Inside this domain

    • Configure model-driven apps
    • Create custom apps and automations

    Watch for Canvas app for a layout tweak

    Functional groups
    2
    Questions est.
    3–5
    Study time est.
    6–8 hrs

Study the heaviest domains first

Marks follow weight. This order puts the most marks behind you first, across about 72–94 hrs of study.

  1. 2 Manage work orders and customer assets 25–30% · 20–26 hrs
  2. 1 Configure field service applications 20–25% · 18–24 hrs
  3. 3 Schedule and dispatch work orders 15–20% · 14–18 hrs
  4. 4 Manage the Field Service mobile app 5–10% · 8–10 hrs
  5. 5 Manage inventory and purchasing by using the built-in inventory management system 5–10% · 6–8 hrs
  6. 6 Implement Microsoft Power Platform 5–10% · 6–8 hrs

Try one

Practice questionDomain 2: Manage work orders and customer assets

A facilities company wants every quarterly chiller service to generate a work order two weeks before the due date and to bill a fixed monthly fee, even in months with no visit. What should the consultant configure?

One trap from every domain

The answer that looks right, and the clue that gives it away.

  • Domain 1

    Territory as security

    Clue The requirement is about who can read or edit records.

  • Domain 2

    Custom system status

    Clue The requirement is a new label for reporting.

  • Domain 3

    Map provider at fault

    Clue Only recently created addresses are affected.

  • Domain 4

    Security role for offline data

    Clue Data is visible only when connected.

  • Domain 5

    Two adjustments for a move

    Clue Stock moves from one company location to another.

  • Domain 6

    Canvas app for a layout tweak

    Clue Users only need more fields on an existing record.

Other CRM & Business Applications certifications

Study guides for exams that overlap with MB-240.

Practise what you read

MB-240 domains: common questions

How many domains are in the MB-240 exam?

MB-240 has 6 domains with 21 official functional groups between them: Configure field service applications, Manage work orders and customer assets, Schedule and dispatch work orders, Manage the Field Service mobile app, Manage inventory and purchasing by using the built-in inventory management system and Implement Microsoft Power Platform.

Which MB-240 domain carries the most weight?

Manage work orders and customer assets is the heaviest at 25–30%, followed by Configure field service applications (20–25%). The lightest is Implement Microsoft Power Platform (5–10%). Weights come from Microsoft's official outline.

What is the MB-240 exam format?

Questions: Not published (Microsoft associate exams typically 40–60, varies). Time allowed: 100 minutes (not confirmed on the retired exam page). Passing score: 700 / 1000.

How long should I study for MB-240?

Our planning estimate is 72–94 hrs across all domains, split by weight. It is an editorial estimate, not an official figure, so adjust it to your experience and to how you score on practice questions.

Where should I start?

Start with Manage work orders and customer assets, because it carries the most marks, then work down by weight. Use the checklist on each domain page to confirm you can do what the domain asks before moving on.

Which outline is this guide based on?

This guide follows MB-240 study guide, skills measured as of 18 September 2025 (final version; exam retired 30 June 2026), published by Microsoft. It was last reviewed in October 2026.

Domain names, weights and functional groups come from Microsoft's official outline (MB-240 study guide, skills measured as of 18 September 2025 (final version; exam retired 30 June 2026)). Question counts and study hours are editorial planning estimates, not official figures. Last reviewed October 2026.