How hard is the ITIL Version 5 Foundation exam? +
The exam is entry-level, but it is definition-heavy and closed book. The main challenge is that Version 5 introduced new concepts and terminology, and most study materials still teach ITIL 4. Candidates who rely on older guides or prior ITIL 4 knowledge can pick answers that are close but outdated.
What is the ITIL Version 5 Foundation exam format? +
The exam has 40 multiple-choice questions and you have 60 minutes. It is closed book. You can take it online with remote proctoring through PeopleCert or, in some countries, in person through an accredited training organization. It is available in several languages. Candidates in a non-native language can usually request extra time.
What is the passing score for ITIL Version 5 Foundation? +
You need 65%, which is 26 out of 40 questions correct. There is no negative marking, so answer every question. Because many questions test precise definitions of new Version 5 concepts, be sure you know the exact terms rather than general ideas. Aim for consistently 75% or more on practice exams before booking.
What changed from ITIL 4 to ITIL Version 5? +
ITIL Version 5 launched in 2026. The Product and Service Lifecycle Model replaces the ITIL 4 service value chain, the scope widens to digital product management alongside services, and an AI capability model is new. Guiding principles and practices carry forward, but some groupings and lifecycle language changed. ITIL 4 holders can take a shorter bridge exam.
Should I take ITIL 4 Foundation or ITIL Version 5 Foundation? +
If you are starting now, Version 5 is the current version and the better long-term choice. ITIL 4 Foundation is still available, and PeopleCert has not announced a retirement date, so it can make sense if your employer requires it. If you already hold ITIL 4 Foundation, the bridge exam is a faster route to Version 5.
How long should I prepare for ITIL Version 5 Foundation? +
Most candidates need two to four weeks, or about 15 to 25 hours of study, depending on IT service management background. Make sure your materials are written for Version 5. Practice questions on the new lifecycle model and AI capability model, since that is where older knowledge does not help.